I’ve recently started reading Everywhere: The Dawning of the Age of Ubiquitous Computing It’s a collection of theses posturing on the forms, interfaces, implications of an era where computing power is woven into the fabric of our everyday existence. There are some interesting theories and examples in the book and although the author doesn’t try to explain the concepts or put forward exactly how it will all work, look or fit together, it certainly makes me stop and think about these exact points.
While I was ordering at a fast-food chain recently, I experienced a bad customer experience. The chain had implemented a new Point-of-Sale system which utilized a fingerprint reader for when the store manager might need to override a transaction. It was peak trading time and the franchise owner was hovering around front-of-house, I assumed to … Read moreThink about the entire customer experience