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Coaching language

Visual Clues

Communication is so important. We’re social creatures and we need to communicate in order to cooperate. The most important part of communication is comprehension. We want our message to be clearly understood. Too many conflicts have started because of misunderstandings.

Communication comes in many forms, but often we limit ourselves to one method and often that method is the written word. Writing has its benefits and can be hugely powerful when wielded properly in the pen (or most likely, the keyboard) of skilled wordsmiths but not only are we not all highly skilled or experienced wordsmiths, but some concepts just don’t translate well through the written word.

In the software development industry diagrams can aid discussion far more clearly than words. A well drawn picture can very quickly bring about consensus in a group. It can also highlight missing elements that only seem to appear when for instance, you map out a process. A drawing of a screen with its components will highlight where there might be user interface issues. A high-level conceptual strategy diagram can motivate and inspire people around a common cause.

But just like any form of communication, a badly drawn diagram can confuse and frustrate. In the same way that words represent concepts and ideas, so do images. Make sure that the images and shapes you’re using mean what you think they mean to the people you’re trying to communicate with. The whole point is to clarify, not confuse.

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language

Choose your words carefully

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Categories
language

Language observations #231 – crescendo

Recently on CNN:

“The situation reached a crescendo when…”

I find this secondary usage quite interesting. My background in classical music makes his usage quite jarring to my ear. To me, the more correct word to use in this instance would be ‘climax’. The word crescendo originates from the Italian ‘to grow in sound’, so logically it cannot refer to the moment when the final growth point has been reached. But yet, the fact that the meaning of the word has been changed by users unaware of its specialised meaning makes me realize that words cannot easily be controlled and pinned down to a specific meaning. Language is malleable, adapting to those that use it, and does it matter what the ‘correct’ meaning is as long as it is understood by the listener? This article by John E. McIntyre describes it quite succinctly.

The lesson: change and adaptation of our language as as much a part of us as natural selection. Don’t fight it.