Communication is tough. Many of the issues that arise in the workplace relate to miscommunication in some form or another. We think we’re saying something but it’s being interpreted differently, or we are actually saying the wrong thing. Miscommunication can lead to an erosion of trust, which is crucial to a high performing team. Roger Schwartz … Read moreWhat makes a good team?
I’m assuming we all know the choice phrase: “Assumption is the mother of all fuck-ups.” If you don’t, well there is the problem with assumptions right there. In my previous article I listed 8 behaviours that contribute to a high performing team. The first on that list is: Test assumptions and inferences. It’s first for … Read moreThe boons and busts of assumptions
In the last post I wrote about assumptions and their effect on team performance. One of the most basic assumptions you often encounter in teams is that others have the same information you do. Hence, the second principle: Share all relevant information Let’s take an example – the traditional requirements gathering phase. The Business Analyst … Read moreFlow the info
One of the issues that often arises in teamwork is that of terminology. You’re in a meeting explaining yourself using what you think are perfectly understandable words but after a bit of back and forth you realise that the others aren’t understanding what you’re saying in the way you mean it. Or worse, you don’t … Read moreFor example…